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QUESTION NO:10

Offline files and folders are available on which versions of Windows? (Select TWO).

A. Windows 7 Ultimate

B. Windows 7 Home Premium

C. Windows XP Home

D. Windows Vista Home Premium 64-bit

E. Windows XP Professional

Answer: A,E

QUESTION NO:14

A home user wants to setup a wireless network. Which of the following would be the MOST

important consideration?

A. Operating system type of the connected PCs

B. Location of the wireless router

C. Number of PCs that will access the network

D. Number of available Ethernet ports on the router

Answer: B

QUESTION NO:30

A new web-based application is not working properly because it is unable to connect to certain

external sites after it was installed within the internal corporate network. Which of the following will

need to be configured to help troubleshoot this issue?

A. Firewall port settings

B. Mail protocol settings

C. DNS settings

D. FTP settings

Answer: A

QUESTION NO:21

A customer wants to have a technician increase the amount of RAM in the laptop. Which of the

following should the technician do FIRST before adding more memory?

A. Check for available hard drive space

B. Check the laptop documentation

C. Open the case to check for an available slot

D. Check the operating system on the computer

Answer: B

QUESTION NO:17

Which of the following are encrypted protocols? (Select TWO).

A. TELNET

B. SSH

C. POP3

D. FTP

E. HTTPS

Answer: B,E

QUESTION NO:35

A technician wants to clear out the temporary files on a system by manually browsing to the

correct location. Which of the following folders would store the temporary files for a user named

EDWARD on a Windows XP Pro machine?

A. C:Documents and SettingsUsersEDWARD

B. C:Documents and SettingsEDWARD

C. C:EDWARD

D. C:WindowsUsersEDWARD

Answer: B

QUESTION NO:13

A user powers up their desktop PC, and instead of booting up normally, the user is taken into the

BIOS setup. Which of the following is the MOST likely problem?

A. The MBR is corrupt

B. NTLDR cannot be found by the system

C. A faulty CMOS battery

D. The BIOS requires a firmware update

Answer: C

QUESTION NO:36

Windows 7 has notified a user that it has blocked access to the following address in Internet

Explorer: ftp://ftp.microsoft.com:21. Which of the following Windows features should the technician

check to ensure that there is not an explicit rule disallowing access to this location?

A. Windows Bitlocker

B. Windows BranchCache

C. Windows User Account Control

D. Windows Firewall

Answer: D

QUESTION NO:6

A technician is replacing the motherboard on a laptop. Which of the following is the MOST

important step during the disassembly process?

A. Place all of the screws in a container with other parts.

B. Keep the power supply plugged in to ground the system.

C. Organize the screws and document the locations.

D. Use a magnetic tipped screwdriver to remove the screws.

Answer: C

QUESTION NO:9

Which of the following will fix a laptop with dark irregular lines that run the width of the display in all

video modes?

A. Perform a System Restore

B. Replace the video capture card

C. Change the resolution to 800 x 600

D. Replace the LCD

Answer: D

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