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QUESTION NO:18

Which section of Apple Service Guide contains a detailed view of all service parts and their part numbers?

A. Part View

B. Exploded View

C. Service Parts Matrix

D. Parts General Information

Correct Answer: D

Explanation

Explanation/Reference:

Reference: http://tim.id.au/laptops/apple/macbook/mbp15_mid09.pdf

QUESTION NO:29

Which of the following components should be removed when testing a Mac Pro (Mid 2012) in minimal

configuration?

A. Power supply

B. Backplane board

C. Front panel board

D. Power supply cable

Correct Answer: B

Explanation

Explanation/Reference:

QUESTION NO:31

Where is the keyboard mapping data for MacBook Air (Mid 2013) models stored?

A. Keyboard

B. Flash storage

C. Trackpad assembly

D. Boot ROM

Correct Answer: D

Explanation

Explanation/Reference:

QUESTION NO:32

Examine the image.

What is this service fixture used for when repairing an iMac (Late 2012)?

A. It is used to protect the iMac housing from damage.

B. It is used to support the logic board when removed from the iMac.

C. It supports a VESA mount adapted iMac when it is being serviced.

D. It is required for the proper alignment of the iMac LCD panel to the rear housing.

Correct Answer: C

Explanation

Explanation/Reference:

QUESTION NO:8

Which of the following is a valid electrical safety precaution when working on a computer or display with

exposed, potentially energized parts?

A. Use only metal screw drivers or fingers as needed to connect or disconnect cables.

B. Always wear an ESD wrist or heel strap when working on plugged in systems.

C. Be very careful handling the logic board or power supply while the computer is plugged in.

D. Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before working

on the computer.

Correct Answer: D

Explanation

Explanation/Reference:

Explanation:

Rings, watches, necklaces or any metallic wearables should be removed because metal will disturb the

inner circuitry and the static charge will transfer to the sensitive parts of the computer. Reference: http://

mdex-nn.ru/uploads/imac12.pdf (page 3, electrical safety precautions

QUESTION NO:17

What step is required before upgrading the RAM in a Mac Pro (Mid 2012)?

A. Remove the PCI-e fan.

B. Remove the processor tray.

C. Remove the hard drive carriers.

D. Remove the Optical Drive and Carrier.

Correct Answer: B

Explanation

Explanation/Reference:

Reference: https://support.apple.com/en-us/HT4433 (step 3: Install the memory)

QUESTION NO:26

What component should be investigated if a MacBook Air (13-inch, Mid 2012) sends video to an external

display but not to the internal?

A. Display Module

B. Logic board

C. I/O flex cable

D. I/O board

Correct Answer: A

Explanation

Explanation/Reference:

QUESTION NO:21

What is the maximum amount of memory that is supported in a dual-processor Mac Pro (Mid 2012)?

A. 64 GB

B. 32GB

C. 16 GB

D. 8 GB

Correct Answer: D

Explanation

Explanation/Reference:

Reference: https://support.apple.com/kb/SP652?locale=en_US

QUESTION NO:5

Apple recommends a DIMM installation scheme for the Mac Pro (Late 2013) that:

A. Increases processing power

B. Enhances graphics processing

C. Optimizes system cooling

D. Enables use of special memory modules

Correct Answer: D

Explanation

Explanation/Reference:

Explanation:

Apple recommends that you use Apple-approved DIMMs. You shouldn’t use DIMMs from older Mac Pro

computers in your new Mac Pro. You can purchase Apple-branded memory online from the Apple Store or

by visiting an Apple Retail store or Apple Authorized Reseller .

Reference: https://support.apple.com/en-us/HT6054

QUESTION NO:14

Which of the following is a valid ESD safety precaution?

A. Always handle logic board by grasping the heat sinks.

B. Do not wear polyester clothing while working on ESD sensitive components

C. You should place ESD-sensitive circuits on top of metal work surfaces.

D. Keep ion generators away from circuit board or assembly containing ESD-sensitive circuits.

Correct Answer: B

Explanation

Explanation/Reference:

Reference: http://www.peachpit.com/articles/article.aspx?p=760956 (see ESD safety guidelines)

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