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QUESTION NO:48
A customer states that he cannot open a Keynote file. What is the most effective question
to ask him FIRST?
A. Can you open any files?
B. Can you open other Keynote files?
C. Is your Mac connected to a network?
D. What version of Keynote are you using?
Answer: B
QUESTION NO:70
What converter allows MagSafe peripherals to be compatible with MagSafe 2 ports?
A. MagSafe
B. MagSafe 2
C. MagSave Universal
D. MagSafe-to-MagSafe 2
Answer: D
Explanation: Explanation/Reference:
The MagSafe to MagSafe 2 Converter allows you to use the MagSafe connector on your
LED Cinema Display, Thunderbolt Display, or MagSafe Power Adapter to charge
yourMagSafe 2-equipped Mac computer.
Reference:http://www.macrumors.com/2012/06/13/apple-including-free-magsafe-2converter-
with-thunderbolt-display/(first and second paragraphs)
QUESTION NO:78
You are removing the main battery from MacBook Pro 17
QUESTION NO:68
The Solid state drive in MacBook Air (11-inch, Mid 2012) is NOT backwards compatible
with earlier models.
A. True
B. False
Answer: B
Explanation: Explanation/Reference:
Late 2010/Mid 2011 SSD Card
untitled
Mid 2012 SSD Card
untitled
QUESTION NO:65
Examine the exhibit.
This specialized tool is required for the removal of which component from the Mac mini
(Mid 2010)?
A. Fan
B. Memory
C. Bottom Cover
D. Antenna Plate
E. Logic Board Assembly
Answer: E
Explanation:
Tools
Logic board removal tool: 922-9588
Torx T6, T8 and T9 screwdrivers
2 mm (5/64-inch) hex wrench
Black stick
untitled
QUESTION NO:57
ESD causes damage to circuits by ________.
A. slowing the circuit down
B. blasting a hole in the circuit
C. cooling the circuit too quickly
D. increasing the circuit\’s clock speed
Answer: B
Explanation:
ESD Risks
The discharge of static electricity near active electronic systems can cause
memorycorruption or temporary failures. It can cause irreparable damage to sensitive chips
andprinted circuitry of electronic components.
Such damage is basically a hole blasted in the integrated circuit by the ESD. It can be a
verysmall hole but can result in hard-to-trace computer behaviors.
QUESTION NO:69
Which of the following ports is NOT included with the MacBook Pro (13-inch, Mid 2012)?
A. FireWire 800
B. Thunderbolt
C. Gigabit Ethernet
D. DVI
Answer: D
Explanation: Explanation/Reference:
DVI output using Mini DisplayPort to DVI Adapter (sold separately)
Comes with:
MagSafe power port
Gigabit Ethernet port
FireWire 800 port (up to 800 Mbps)
Two USB 3 ports (up to 5 Gbps)
Thunderbolt port (up to 10 Gbps)
Headphone port SDXC card slot
Kensington lock slot
8x SuperDrive
Reference:http://support.apple.com/kb/SP649(see graphics and video support, 5th bulleted
point)
QUESTION NO:23
Which of the following can permanently damage an LCD display?
A. Rubbing the display.
B. Using a screen saver.
C. Not using a screen saver.
D. Turning brightness up too high.
Answer: A
QUESTION NO:51
Which THREE of the following are clues that may indicate a \’no power\’ condition? SELECT
THREE
A. You do not hear a startup chime.
B. You cannot connect to the Internet.
C. You do not hear any fan or drive noise.
D. The cursor is frozen and the system is unresponsive.
E. The power button or power indicator does not light up at all.
Answer: A,C,E
QUESTION NO:52
What step is required before upgrading the RAM in a Mac Pro (Early 2009)?
A. Remove the processor tray.
B. Remove the hard drive carriers.
C. Remove the front inlet fan assembly.
D. Remove the Optical Drive and Carrier.
Answer: A
Explanation:
Open computer, lay it down with access side facing up, and remove:
. Processor tray
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