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A customer states that he cannot open a Keynote file. What is the most effective question

to ask him FIRST?

A. Can you open any files?

B. Can you open other Keynote files?

C. Is your Mac connected to a network?

D. What version of Keynote are you using?

Answer: B


What converter allows MagSafe peripherals to be compatible with MagSafe 2 ports?

A. MagSafe

B. MagSafe 2

C. MagSave Universal

D. MagSafe-to-MagSafe 2

Answer: D

Explanation: Explanation/Reference:

The MagSafe to MagSafe 2 Converter allows you to use the MagSafe connector on your

LED Cinema Display, Thunderbolt Display, or MagSafe Power Adapter to charge

yourMagSafe 2-equipped Mac computer.


with-thunderbolt-display/(first and second paragraphs)


You are removing the main battery from MacBook Pro 17


The Solid state drive in MacBook Air (11-inch, Mid 2012) is NOT backwards compatible

with earlier models.

A. True

B. False

Answer: B

Explanation: Explanation/Reference:

Late 2010/Mid 2011 SSD Card


Mid 2012 SSD Card



Examine the exhibit.

This specialized tool is required for the removal of which component from the Mac mini

(Mid 2010)?

A. Fan

B. Memory

C. Bottom Cover

D. Antenna Plate

E. Logic Board Assembly

Answer: E



Logic board removal tool: 922-9588

Torx T6, T8 and T9 screwdrivers

2 mm (5/64-inch) hex wrench

Black stick



ESD causes damage to circuits by ________.

A. slowing the circuit down

B. blasting a hole in the circuit

C. cooling the circuit too quickly

D. increasing the circuit\’s clock speed

Answer: B


ESD Risks

The discharge of static electricity near active electronic systems can cause

memorycorruption or temporary failures. It can cause irreparable damage to sensitive chips

andprinted circuitry of electronic components.

Such damage is basically a hole blasted in the integrated circuit by the ESD. It can be a

verysmall hole but can result in hard-to-trace computer behaviors.


Which of the following ports is NOT included with the MacBook Pro (13-inch, Mid 2012)?

A. FireWire 800

B. Thunderbolt

C. Gigabit Ethernet


Answer: D

Explanation: Explanation/Reference:

DVI output using Mini DisplayPort to DVI Adapter (sold separately)

Comes with:

MagSafe power port

Gigabit Ethernet port

FireWire 800 port (up to 800 Mbps)

Two USB 3 ports (up to 5 Gbps)

Thunderbolt port (up to 10 Gbps)

Headphone port SDXC card slot

Kensington lock slot

8x SuperDrive

Reference: graphics and video support, 5th bulleted



Which of the following can permanently damage an LCD display?

A. Rubbing the display.

B. Using a screen saver.

C. Not using a screen saver.

D. Turning brightness up too high.

Answer: A


Which THREE of the following are clues that may indicate a \’no power\’ condition? SELECT


A. You do not hear a startup chime.

B. You cannot connect to the Internet.

C. You do not hear any fan or drive noise.

D. The cursor is frozen and the system is unresponsive.

E. The power button or power indicator does not light up at all.

Answer: A,C,E


What step is required before upgrading the RAM in a Mac Pro (Early 2009)?

A. Remove the processor tray.

B. Remove the hard drive carriers.

C. Remove the front inlet fan assembly.

D. Remove the Optical Drive and Carrier.

Answer: A


Open computer, lay it down with access side facing up, and remove:

. Processor tray

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