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QUESTION NO:13

A system operator opens a Job Status view in the Avaya Proactive Contact Monitor and notices

that the status for job EXP100 is shown as Active, but the character-based Job Monitor no longer

shows the job as running. The system operator calls support and asks for an explanation.

Which three actions would you perform to begin troubleshooting the problem? (Choose three.)

A. Log on to the dialer and run check_db and check_mts.

B. Instruct the supervisor on how to generate debugging data in the cd.log file and ask the

supervisor to send you the output for analysis.

C. Tell the supervisor how to locate her personal directory and how to delete all the .cmv files

foundthere.

D. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from

mo_last_status;

E. Log on to the dialer and run sqlplus, and then enter the following query:

SQL> select * from dialerdef;

Answer: A,D,E

QUESTION NO:6

A system supervisor calls support to report that when Job Agent view in Monitor is used, agents

that are on break cannot be seen.

What is the reason for this happening?

A. An agent who is on break is not really on a job. The supervisor should see that the agent is still

on the system by looking at a Dialer Agent view Instead.

B. The agents are exiting out of the Proactive Contact Agent (PC Agent) application rather than

using the “Go On Break” option in the PC Agent menu.

C. Display of agents who have used the “Go On Break” function of PC Agent application is not

supported in Monitor.

D. Monitor may not be configured to display agents who are on break.

E. An agent who has used the “Go On Break” function Is shown as “Off Job” in Monitor.

Answer: D

QUESTION NO:21

A system operator complains that Analyst reports are running very slowly. You check disk usage

on the dialer and find that the /opt/dbase directory is 80% full.

What are two possible causes of the high disk usage? (Choose two.)

A. The dialer’s disk capacity was not sized properly when the dialer was installed.

B. The db_maintenance script is not scheduled in cron.

C. A database backup has not been run recently.

D. All data is being stored on the primary dialer rather that distributed across the dialers in a pod.

E. Another customer service engineer had to run stop_mts_services and start_mts_services

earlier inthe day because of an error with data pump.

Answer: B,D

QUESTION NO:17

Which three tasks must be completed for the installation of the server operating system software?

(Choose three.)

A. Verify the server specifications and software media.

B. Set the hardware type.

C. Set the date and time.

D. Configure the network information.

E. Install Avaya Proactive Contact software

Answer: A,B,C

QUESTION NO:16

Which two statements are accurate about configuring the Supervisor Software? (Choose two.)

A. The Configurator is a configuration utility installed with the Health Manager application.

B. The Configurator needs to be started manually, the first time you run Health Manager.

C. You configure the Supervisor applications using the Configurator.

D. If the Configurator is not running, access and runitfrom the Role Editor.

Answer: A,C

QUESTION NO:18

Which three files must be configured as part of the switch configuration on the CPU? (Choose

three.)

A. dgswitch.cfg

B. dgcreate.cfg

C. master.cfg

D. opmon.cfg

E. locale.cfg

Answer: A,C,D

QUESTION NO:10

On the Avaya Proactive Contact Analyst application, which section shows you Non-Contact and

Error summary reports?

A. Agent

B. Job

C. Administrative

D. Agent Monthly

Answer: B

QUESTION NO:11

A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer.

Which login type must be used to see these failed attempts?

A. sysadm

B. system

C. auditor

D. reporter

Answer: C

QUESTION NO:15

What does db_mgr script do?

A. It stops and starts the database

B. It copies calling lists to *.old.

C. It rolls up the daily data into monthly statistics.

D. It removes all old and outdated files from the system.

E. It runs a backup of the database to DVD.

Answer: B

QUESTION NO:24

What permissions can be assigned to a Role in Role Editor Application?

A. Read/Job control/Write

B. Read/Write/Execute

C. Read/Edit/Execute

D. Read/Manage/Write

Answer: A

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