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Question 1:

What is the maximum number of agents that Cisco Unified Contact Center Express supports when it is deployed with Cisco Unified Communications Manager?

A. 300

B. 150

C. 400

D. 50

Correct Answer: A


Question 2:

What is the maximum number of CTI ports that a Cisco Unified Contact Center Express Standard deployment supports?

A. 200

B. 400

C. 300

D. 150

Correct Answer: C


Question 3:

A preview outbound dialer uses which source and destination resources?

A. the personal line of the agent to the customer

B. the ACD line of the agent to the customer

C. a CTI port the agent this is redirected to the customer

D. a CTI port the customer

Correct Answer: B


Question 4:

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social Miner can be deployed in which location?

A. wherever the Cisco Unified CCX server is deployed

B. the Internet

C. a corporate network

D. a demilitarized zone

Correct Answer: D


Question 5:

Which tool enables partners to perform the following actions?

a) validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, and so on) of a target Cisco Unified Contact Center Express configuration

b) recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to-quality bid assurance process)

A. Cisco Solution Expert Tool

B. Cisco Unified CCX Sizing Tool

C. Cisco Unified Communications Sizing Tool

D. Cisco Unified t Expert Advisor Tool

Correct Answer: C


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Question 6:

Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)

A. A supervisor can use Finesse IPPA to act as an agent and accept calls.

B. An agent can sign in to Finesse IPPA and initiate call recording.

C. A supervisor can sign in to Finesse IPPA and initiate call recording.

D. An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.

E. Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.

Correct Answer: CDE


Question 7:

Which statement is true about the ability to look up customers in Cisco Context Service?

A. Exactly one customer object is returned, based on the search parameters that are provided

B. If more than one customer object is found, a failure is returned, based on the search parameters that are provided.

C. An array of customer objects is returned, based on the search parameters that are provided.

D. Cisco Context Service does not provide the ability to look up customers.

Correct Answer: C


Question 8:

Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?

A. Media

B. Database

C. Unified CM Telephony

D. Configuration datastore

Correct Answer: B


Question 9:

Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)

A. Write Document

B. Place Call

C. Send HTTP Response

D. Cache Document

E. Create URL Document

Correct Answer: CD


Question 10:

Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)

A. Cache Document

B. Trigger Application

C. On Exception Goto

D. Call Subflow

E. Connect

Correct Answer: BD


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