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Question 1:

Which options are two on-premise components of Cisco Unified Presence? (Choose two.)

A. Cisco Unified Communication Manager

B. Cisco Unified Contact Center Express

C. Cisco WebEx

D. Cisco Quality Management

E. Cisco Unified Contact Center Enterprise

F. Cisco Unity Connection

Correct Answer: AC

Question 2:

Which three choices are functions or features of Cisco Unity Connection? (Choose three.)

A. video-enabled messaging through converged networks

B. text-to-speech, which allows access to Exchange emails from a telephone

C. voice-enabled message navigation

D. voice-enabled dialing to external users

E. automated attendant capabilities

F. automated call rerouting to agents through round robin, longest idle, or broadcast

Correct Answer: BCE

Question 3:

A group of managers for a company has requested IP telephony reports with performance data and graphs. Which steps should the network administrator take to gather these reports using Cisco Unified Communications Manager web interface?

A. Select Cisco Unified Serviceability > Trace > Serviceability Reports Archives.

B. Select Cisco Unified Serviceability > Alarm > Serviceability Reports Archives.

C. Select Cisco Unified Reports > Tools > Serviceability Reports Archives.

D. Select Cisco Unified Reports > Trace > Serviceability Reports Archives.

E. Select Cisco Unified Serviceability > Tools > Serviceability Reports Archives.

Correct Answer: E

Question 4:

An IP phone that is using PoE shows “unknown” in Cisco Unified Communications Manager. What should the engineer do to restore the phone to service?

A. restart the phone from Cisco Unified Communications Manager

B. reset the phone from Cisco Unified Communications Manager

C. enter **# locally on the IP phone

D. check the network cable and switch port

Correct Answer: D

Question 5:

Refer to the exhibit.

Which Cisco Unified Communications platform is being utilized?

A. Cisco Unified Communications Manager Express

B. Cisco Unified Presence

C. Cisco Unity Connection

D. Cisco Unified Communications Manager

Correct Answer: A

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Question 6:

A user reports that several IP phones in a single department are displaying a continuous “registering” message. Which fault domain should be investigated?

A. network router

B. Cisco Unified Communications Manager subscriber node

C. network switch

D. IP phones

E. SIP gateway

Correct Answer: C

Question 7:

How many servers can be supported in a Cisco Unified Presence Server cluster environment?

A. 2

B. 4

C. 6

D. 8

E. 10

Correct Answer: C

Question 8:

An engineer receives a report regarding choppy voice quality on a call. The user does not remember the details of the call time or the numbers that were dialed. What should the engineer implement to assist in identifying future issues?

A. Cisco Quality Report Tool

B. Cisco Unified SRST

C. Cisco Unified RTMT

D. Cisco AXL

Correct Answer: A

Question 9:

Which call processing agent is based on Cisco IOS software and works with ISR platforms?

A. Cisco Unified Presence Server

B. Cisco Unity Connection

C. Cisco Unified Communications Manager Express

D. Cisco Unified Communications Manager

E. Cisco UnifiedContact Center Express

Correct Answer: C

Question 10:

A company wants to deploy IP telephony on its network. The engineer has to allow the existing switches to support Cisco IP phones that are connected to a Cisco Unified Communications Manager server. Which command should be configured on the switches to allow voice traffic on VLAN 50?

A. switchport access vlan 50

B. switchport mode access

C. switchport mode trunk

D. switchport voice vlan 50

Correct Answer: D

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