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QUESTION NO:16

Cisco solutions and services are related to every kind of outcomes. What approach is frequently used to

achieve business outcomes?

A. Using Next Generation IT to increase service quality. Also, reducing risk, complexity and costs

B. Refining, enriching or developing and enabling new business processes, new markets, and customer

interactions

C. Taking advantage of new technology to increase business relevance

D. Improving agility and ability to create or deploy high quality, differentiated, innovative services for end

users

Correct Answer: B

QUESTION NO:5

When shifting to business outcomes, which two of these relevant considerations and premises must be

taken into account? (Choose two.)

A. Customers want to benefit from new, more flexible consumption models.

B. Technology is acquiring more importance.

C. Businesses prefer time-to-market acceleration regardless the costs of their IT solutions.

D. Business transformation dictates that CEOs and their teams become key partners.

E. Customers want solutions that address specific outcomes.

Correct Answer: AE

QUESTION NO:9

Stakeholder audiences cover a range of customers, sales professionals, and others. Which three key

position groups make up important stakeholders? (Choose three.)

A. Executives

B. Influencers

C. Employees

D. Decision makers

E. Suppliers

Correct Answer: ACE

QUESTION NO:3

When selling business outcomes, which two key points/ factors related to understanding actual

achievement of goals must be considered? (Choose two.)

A. specific timeframe and periods

B. communicational procedures

C. metrics and calculation procedures

D. project management milestones

Correct Answer: AC

QUESTION NO:14

Cisco Internet of Everything connects people, processes, things, and data. Which two of its characteristics

have an impact on businesses? (Choose two.)

A. Leveraging data into more useful information for decision-making

B. Connecting people for measuring services’ usage trends

C. Delivering the solutions and products to the right person at the right time

D. Having physical devices and objects connected to the Internet and to each other for intelligent decision

making

Correct Answer: AC

QUESTION NO:17

Related to business outcomes, why are customers looking for Cisco and its Partners’ solutions and

services?

A. To explore how technology innovation yields new revenue, lower costs, or reduce risk in more detail

B. To help make a retailer aware of a restocking need while relying on a human interaction faster

C. To help them more quickly or effectively deploy, absorb, and adopt technologies in which they make

investments

D. To allow customers to complete a marketing research as part of their investment funds

Correct Answer: C

QUESTION NO:15

Cisco solutions and services are related to every kind of outcomes. Which is the goal of business

outcomes?

A. To enable CXOs or Line of Business leaders to grow revenues, lower operating costs and achieve

strategic business objectives

B. To help customers establish new technology or evolve current functionality

C. To help customers operate, manage and optimize technology environment more effectively

D. To take advantage of new technology to increase business relevance

Correct Answer: A

QUESTION NO:6

When selling outcomes, which three knowledge areas should sales professionals develop? (Choose

three.)

A. Portfolio selling

B. Emerging technology trends

C. Stakeholder management

D. Sales enablement

E. Customer advocacy

F. Cisco partner ecosystem portfolio

Correct Answer: BCD

QUESTION NO:4

According to Cisco and related to customers, which is the one and only outstanding reason and

justification for business outcome-based sales approach?

A. Executives are interested in satisfying customers’ needs and requirements.

B. Managers and supervisors are committed to close the quality of service gap.

C. Stakeholders are interested in being considered when developing and assessing business outcomes.

D. Customers are interested in solutions and services that result in measurable outcomes.

Correct Answer: D

QUESTION NO:10

RACI model aids can be used to understand specific aspects of stakeholders’ involvement in businesses.

What does RACI stand for?

A. Responsible, Accountable, Consulted, Informed

B. Reconciler, Accountable, Consulted, Independent

C. Responsible, Assertive, Consulted, Informed

D. Reconciler, Assertive, Consulted, Informed

E. Responsible, Accountable, Consulted, Influenced

Correct Answer: A

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