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QUESTION NO: 10

Transformative Networking provides Cisco with the opportunity to do what?

A. Align Cisco Solutions with customer business priorities

B. Sell more Cisco products for which there are extra sales bonuses available

C. Describe how Cisco acquisitions fit into the company’s strategy

D. Advise the customer on selection of an ISV for a new inventory system

Correct Answer: A

QUESTION NO: 1

Which is an internal record and something you should review prior to a Transformative Networking

engagement?

A. Article on the customer’s new CIO, published on an IT web site

B. Research on trends for IT budgets in your customer’s industry

C. Customer presentation from a cloud computing conference

D. Your company’s product proposals and customer decisions from the past year

Correct Answer: D

QUESTION NO: 5

What is the preferred way to gain insight into the current cash position and financial condition of a

privately-owned customer?

A. Research their results by looking for details about their stock price

B. Search for interviews with company leaders, or articles on the industry, published within the past six

months

C. Run a credit check

D. Secure a copy of last year’s annual report

Correct Answer: B

QUESTION NO: 17

What is the main objective of using `Process Questions’ in information gathering activities?

A. Gives a way for you to learn more about the size of a problem or situation under discussion

B. Gives a way to double-check your understanding of what several customers have told you

C. Allows you a way to give extra attention to key stakeholders

D. Allows you a way to ensure the customer is comfortable with the how you’re conducting an interview

Correct Answer: D

QUESTION NO: 19

Which is an example of a business priority?

A. Provide secure 802.11n access across corporate network

B. Integrate voice and video traffic onto a single network

C. Change voice codex from G711 to G729a

D. Increase sales by 25% in the 18 months

Correct Answer: D

QUESTION NO: 13

Which attribute is true of Enterprise Architecture?

A. It describes business process modeling approaches

B. It provides a view of business, data, application and technology domains

C. It provides an organization structure for the IT department

D. It is a model for governing IT investments

Correct Answer: B

QUESTION NO: 2

In preparing for a Transformative Networking engagement with a healthcare corporation, which would be a

good company-provided source of information?

A. Notes from your discussion with a previous Cisco account manager

B. A rating of the bank’s loan portfolio risk, published in a local business newspaper

C. The customer’s web site, including a page titled: “Regulatory compliance efforts”

D. Status reports from your latest major services effort delivered to the customer

Correct Answer: C

QUESTION NO: 7

In a Cisco Unified Communications Manager 8.0 cluster, how is database replication accomplished for run-

time data?

A. Replication is through a master database from publisher to all active subscribers.

B. Replication is a mesh from subscriber to subscriber and subscriber to publisher.

C. Replication is a hybrid using both a hierarchical and mesh process.

D. Replication is a push from subscriber to publisher.

Correct Answer: B

QUESTION NO: 14

What type of document should be used to outline terms between an IT services provider and the business

or customer?

A. Service Level Agreement

B. Capacity Management Plan

C. Service Improvement Plan

D. Operational Level Agreement

Correct Answer: A

QUESTION NO: 12

What is the ITIL definition of a service?

A. A means of delivering value to customers

B. A means of designing processes customers

3 / 13

C. The means of delivering goods to users

D. A way of giving customers what they need rather than what they asked for

Correct Answer: A

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