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Question 1:

A user has been granted permission to access the corporate network from a personal smartphone. Which of the following should a technician perform before configuring the phone for access?

A. Check the phone for unauthorized root access

B. Disable the phone\’s Bluetooth chip

C. Erase all personal data from the phone

D. Check the phone for location tracking

Correct Answer: A

Question 2:

A user is having issues with a Windows computer. Upon loading the operating system, several messages appear referring to a DLL file that cannot be found. Which of the following would be the BEST course of action for the technician to perform NEXT?

A. Copy the DLL file from a working PC and use the regsvr32 command to load the file

B. Run the Windows Update utility to manually reinstall the DLL file

C. Run the defrag utility to correct any fragmentation that may have damaged the file

D. Research the DLL file to identify the application it corresponds to before continuing

Correct Answer: D

Question 3:

When securing a mobile device, which of the following types of screen locks is the MOST secure?

A. Fingerprint lock

B. Swipe lock

C. Passcode lock

D. Face lock

Correct Answer: A

Question 4:

A technician has decided to upgrade all users\’ iPhones to the latest model. Which of the following is the FIRST thing the technician should advise the users to do with the old phones before turning them in?

A. Back up the mobile data with a cloud backup service.

B. Enable remote wipe to clear all personal and corporate data.

C. Go into the device settings to remove personal customizations.

D. Factory reset the old phones to ensure the data is no longer on the device.

Correct Answer: A

Question 5:

A user is experiencing a software application error. The user contacts a technician for support. Which of the following will allow the user to issue an invitation to the technician in this scenario?

A. Remote desktop

B. Remote assistance

C. telnet


Correct Answer: B

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Question 6:

A technician is installing Windows 7 on a computer with a previously used hard drive. After receiving an error, the technician realizes the hard drive does not support this install. Which of the following tasks should the technician perform?

A. Partition the hard drive in Extended format.

B. Use Windows Update to download the appropriate driver.

C. Enable Multiboot in the BIOS.

D. Convert the file system to NTFS.

Correct Answer: D

Question 7:

Joe, an end-user, reports that the PC he uses periodically logs off his user account and displays a message that updates are being installed. Which of the following is the MOST likely cause of this issue?

A. Time of day restrictions are enabled on the machine

B. Scheduled antivirus scans and updates are enabled on the machine

C. Remote desktop is enabled and an administrator has logged into the machine

D. Automatic Windows Update is enabled on the machine

Correct Answer: D

Question 8:

Ann, a user, has brought her laptop in for service. She reports that her battery is at 100%, but whenever it is unplugged it immediately shuts down. Which of the following should the technician do?

A. Replace the battery

B. Change power settings to balanced

C. Replace the power adapter

D. Enable APM in the BIOS

Correct Answer: A

Question 9:

A mobile phone has started to respond slowly and erratically. The user has done a soft reset and the problem still exists. Which of the following is the BEST step the user can take to fix this problem?

A. Perform a force stop

B. Reset to factory default

C. Upgrade to a larger battery

D. Close running apps

Correct Answer: B

Question 10:

A user is configuring the email settings on a smartphone. Which of the following configurations will allow the user to synchronize email from multiple devices?





Correct Answer: A

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