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Question 1:
A technician is noticing extremely slow performance on a computer and would like to see what application is consuming resources. Which of the following tools should the technician use to view the system performance?
A. msconfig
B. Task Manager
C. Event Viewer
D. netmon
Correct Answer: B
Question 2:
Joe, a technician, receives an error message on his tower PC just after POST which reads:
“WARNING! Your drive is about to fail. Please back up your data and run full drive diagnostics.”
Which of the following is generating this error message?
A. CHKDSK
B. S.M.A.R.T.
C. eSATA
D. QoS
Correct Answer: B
Question 3:
A technician is configuring a new Windows computer for a home office. Which of the following steps should the technician take to secure the workstation? (Select TWO).
A. Rename default accounts
B. Disable Windows Update
C. Configure single sign-on
D. Run gpupdate tool
E. Disable guest account
F. Disable Action Center pop-ups
Correct Answer: AE
Question 4:
A customer reports very slow wireless connection speeds in the new office. Which of the following tools should a technician use to troubleshoot the issue?
A. WiFi analyzer
B. Loopback plug
C. Signal booster
D. Packet sniffer
Correct Answer: A
Question 5:
A customer calls the help desk to report an issue. The customer suggests that the problem is hardware related, but the technician knows from the description that this is not the case. Which of the following is the BEST course of action for the technician?
A. Follow the customer\’s prescribed course of action.
B. Convince the customer to take a better course of action to resolve the issue.
C. Explain why the customer\’s prescribed course of action is incorrect.
D. Acknowledge the customer\’s input, but follow another course of action.
Correct Answer: D
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Question 6:
An end user receives an unsolicited and unencrypted email containing a co-workers birth date and social security number. The end user should immediately contact the IT department and report a violation of which of the following policies?
A. DRM
B. EULA
C. IRP
D. PII
Correct Answer: D
Question 7:
A technician is tasked with improving the security of a SOHO network. The office is comprised of a single wireless router located under the front desk where the office manager sits. All desktop computers are wired into the router which is configured with strong device credentials. Additionally, wireless is disabled on the router. Which of the following should the technician perform NEXT to improve the security of the SOHO network?
A. Disable the router\’s remote management feature.
B. Enable WPA2 wireless encryption.
C. Change the router\’s default admin name and password.
D. Place the router in a locked room.
Correct Answer: D
Question 8:
A technician would like to remove the dust inside of a desktop computer. Which of the following should the technician use to MINIMIZE exposure to the dust while protecting internal hardware components? (Select TWO).
A. Mask
B. ESD mat
C. ESD strap
D. Antistatic bag
E. Safety goggles
F. Rubber gloves
Correct Answer: AE
Question 9:
Ann, a user, has a phablet for personal and work usage. She finds that her phablet starts to exhibit slow performance after a couple of hours and that the problem worsens as the day goes by. If Ann restarts the device, it works fine for a couple of hours and then starts to run slow again. Which of the following is the BEST action to troubleshoot this problem?
A. Check running apps
B. Reset to factory default
C. Disable cloud syncing
D. Replace the device\’s battery
Correct Answer: A
Question 10:
An engineer working with large detailed CAD files notices over time that the workstation is taking significantly longer to open files that used to launch quickly. Other applications work fine, and the engineer confirms all of the data has been backed up the night before. A technician determines that the workstation is about two years old. Which of the following would be the technician\’s FIRST step in troubleshooting the problem?
A. Run defrag on the hard drive
B. Restore the CAD files from backup
C. Replace the hard drive
D. Remove and reinstall the CAD software
Correct Answer: A
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