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Question 1:

A technician recently installed a new video card in a PC. The PC already has integrated video on the motherboard. When the technician turns on the PC, there is no video. Which of the following is MOST likely the cause?

A. The motherboard BIOS version is out of date.

B. The incorrect video card drivers are installed.

C. The power connector for the video card is unplugged.

D. The video card is unsupported by the motherboard.

Correct Answer: C

Question 2:

Which of the following features of a mobile device operates the touch screen?

A. Gyroscope

B. Digitizer

C. Accelerometer

D. Geotracking

Correct Answer: B

Question 3:

A customer with a PC has requested assistance setting up Windows 7 parental controls within the web browser. The customer would like to limit how much time a child can spend on a particular website. Which of the following tabs under Internet Options will allow the user to create those settings?

A. Privacy

B. Advanced

C. Security

D. Content

Correct Answer: D

Question 4:

A user recently purchased a video card for gaming purposes. The user installed the appropriate drivers and validated they work using vendor-supplied test tools. However, while gaming, the speed of the case fans increases, the entire system locks up, and the user must hard boot to restart the computer. Which of the following is the MOST likely cause of this issue?

A. Unsupported operating system

B. Unacceptable CPU type and speed

C. Insufficient airflow and cooling

D. Inadequate video RAM amount

Correct Answer: C

Question 5:

A technician has successfully completed a gpupdate from a CMD box of a user\’s PC and is ready to move to the next user. Which of the following is the appropriate NEXT step? (Select TWO).

A. View the CMD process in Task Manager

B. Type EXIT at the command prompt and press Enter

C. Minimize the CMD box to the taskbar

D. Click the “x” in the top right of the CMD window

E. Select Switch User on the PC

Correct Answer: BD

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Question 6:

A user, Ann, reports that her laptop will no longer connect to wireless. Joe, a technician, checks the device manager and does not see a wireless networking card or any unknown devices. Which of the following should Joe do FIRST?

A. Check to make sure the wireless card was not turned off via the hardware switch or keyboard shortcut.

B. Install a USB wireless card to ensure that Windows networking is working properly.

C. Open the laptop and reseat the network card and both antennas.

D. Download and install the latest wireless driver from the manufacturer\’s website.

Correct Answer: A

Question 7:

A user is experiencing a software application error. The user contacts a technician for support. Which of the following will allow the user to issue an invitation to the technician in this scenario?

A. Remote desktop

B. Remote assistance

C. telnet


Correct Answer: B

Question 8:

Ann, a user, has a phablet for personal and work usage. She finds that her phablet starts to exhibit slow performance after a couple of hours and that the problem worsens as the day goes by. If Ann restarts the device, it works fine for a couple of hours and then starts to run slow again. Which of the following is the BEST action to troubleshoot this problem?

A. Check running apps

B. Reset to factory default

C. Disable cloud syncing

D. Replace the device\’s battery

Correct Answer: A

Question 9:

A user advises that a computer is displaying pop-ups when connected to the Internet. After updating and running anti-malware software, the problem persists and the technician finds that two rogue processes cannot be killed. Which of the following should be done NEXT to continue troubleshooting the problem?

A. Run msconfig to clean boot the computer

B. Run Event Viewer to identify the cause

C. Run System Restore to revert to previous state

D. Run Recovery Console to kill the processes

Correct Answer: A

Question 10:

A user in a corporate environment needs to have a laptop device repaired and takes the device to the appropriate technician. Which of the following should the technician offer to the user in order to maintain professionalism?

A. Ask to user to wait in the area while repairs are being made.

B. Offer a temporary loaner laptop for the user to work on.

C. Inform the user that it will be ready “sometime” and to come back later.

D. Ask the user to bring the laptop back when the department is less busy.

Correct Answer: B

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