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QUESTION NO: 6
Which of the following allows a hidden backdoor to be used for access to workstations on the
C. SQL injection
D. Cross-side scripting
QUESTION NO: 3
Which of the following display types may be practical for a laptop format, but has limited uses due to
QUESTION NO: 4
Which of the following would be the BEST means of maintaining data security for a mobile device
that has been lost or stolen?
A. Login attempt restrictions
B. Locator service
C. Remote wipe
D. Passcode lock
QUESTION NO: 2
A user reports a loud clicking noise coming from their PC, but the PC operates normally. Which of the
following actions should the technician perform FIRST when responding to this issue?
A. Attempt to backup data from the hard drive
B. Shutdown the PC and replace the hard drive
C. Format the hard drive and reload the OS
D. Run the disk cleanup utility
QUESTION NO: 8
A user states they have rebooted the printer and it is displaying “PC load letter”. Which of the
following is the MOST likely cause?
A. The printer needs to be rebooted.
B. The printer is out of paper.
C. The fuser needs to be replaced.
D. The toner cartridge is low.
QUESTION NO: 9
A technician needs to remove the ability of standard users to shut down or restart a shared
computer. Which of the following commands can be used to accomplish this task?
QUESTION NO: 7
Which of the following allows a user to enable XP mode?
A. Windows Vista Home Premium
B. Windows 7 Professional
C. Windows 7 Home Premium
D. Windows Vista Ultimate
QUESTION NO: 5
Which of the following steps would allow display output from a laptop to an external display? (Select
A. Press the appropriate Function Key combination
B. A second video card in the Express card slot
C. Disconnect the integrated display
D. Enabling second monitor in the Windows Display Settings
E. Loading external monitor drivers on the laptop
Answer: A, D
QUESTION NO: 1
A user reports an issue of intermittent Read / Write errors occurring on their PC. Which of the
following actions would a technician MOST likely take?
A. Run FDISK on the drive
B. Update definitions and run a virus scan
C. Low level format the drive
D. Run CHKDSK on the drive
QUESTION NO: 10
A user reports that all print jobs sent to a certain printer that require legal sized paper are not
printing. However, standard size paper jobs are printing correctly. A technician checks the paper tray
and verifies that it is loaded with legal size paper. Which of the following is the MOST likely cause of
A. The printer is not designed to print legal sized pages.
B. The print queue is holding jobs from printing.
C. The paper weight is too heavy for the printer.
D. The paper size for the tray is incorrect in the printer setup.
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