How to pass EX0-001 exam easily with less time? CertBus provides the most valid EX0-001 exam preparation material to boost your success rate in EXIN EX0-001 ITIL Foundation (syllabus 2011) exam. If you are one of the successful candidates with CertBus EX0-001 PDF and VCEs, do not hesitate to share your reviews on our EXIN materials.
We CertBus has our own expert team. They selected and published the latest EX0-001 preparation materials from EXIN Official Exam-Center: http://www.certbus.com/EX0-001.html
Which process or function is responsible for monitoring activities and events in the IT
A. Service level management
B. IT operations management
C. Capacity management
D. Incident management
The design of IT services requires the effective and efficient use of “the four Ps”. What are these
A. People, process, partners, performance
B. Performance, process, products, plans
C. People, process, products, partners
D. People, products, plans, partners
Which of the following is an objective of business relationship management?
A. To identify patterns of business activity
B. To ensure high levels of customer satisfaction
C. To secure funding to manage the provision of services
D. To ensure strategic plans for IT services exist
Which of the following would be used to communicate a high level description of a major change
that involved significant cost and risk to the organization?
A. Change proposal
B. Change policy
C. Service request
D. Risk register
Why is it important for service providers to understand patterns of business activity (PBA)?
A. PBA are based on organizational roles and responsibilities
B. IT service providers CANNOT schedule changes until they understand PBA
C. Demand for the services delivered by service providers are directly influenced by PBA
D. Understanding PBA is the only way to enable accurate service level reporting
Which two processes will contribute MOST to enabling effective problem detection?
A. Incident and financial management
B. Change and release and deployment management
C. Incident and event management
D. Knowledge and service level management
Which one of the following would NOT be defined as part of every process?
B. Inputs and outputs
Which of the following options is a hierarchy that is used in knowledge management?
A. Wisdom – Information – Data – Knowledge
B. Data – Information – Knowledge – Wisdom
C. Knowledge – Wisdom – Information – Data
D. Information – Data – Knowledge – Wisdom
Which process is responsible for recording the current details, status, interfaces and
dependencies of all services that are being run or being prepared to run in the live environment?
A. Service level management
B. Service catalogue management
C. Demand management
D. Service transition
Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4: Identifying possible future markets that the service provider could operate in
A. 1, 2 and 3 only
B. 1 and 2 only
C. 1, 2 and 4 only
D. All of the above
CertBus exam braindumps are pass guaranteed. We guarantee your pass for the EX0-001 exam successfully with our EXIN materials. CertBus ITIL Foundation (syllabus 2011) exam PDF and VCE are the latest and most accurate. We have the best EXIN in our team to make sure CertBus ITIL Foundation (syllabus 2011) exam questions and answers are the most valid. CertBus exam ITIL Foundation (syllabus 2011) exam dumps will help you to be the EXIN specialist, clear your EX0-001 exam and get the final success.
EX0-001 Latest questions and answers on Google Drive(100% Free Download): https://drive.google.com/file/d/0B_3QX8HGRR1mNDU3eElab1JRMzg/view?usp=sharing
EX0-001 EXIN exam dumps (100% Pass Guaranteed) from CertBus: http://www.certbus.com/EX0-001.html [100% Exam Pass Guaranteed]
Why select/choose CertBus?
Millions of interested professionals can touch the destination of success in exams by certbus.com. products which would be available, affordable, updated and of really best quality to overcome the difficulties of any course outlines. Questions and Answers material is updated in highly outclass manner on regular basis and material is released periodically and is available in testing centers with whom we are maintaining our relationship to get latest material.