100% candidates have passed the IBM Certified Associate C2010-652 exam by the help of CertBus pass guaranteed IBM Certified Associate C2010-652 preparation materials. The CertBus IBM PDF and VCEs are the latest and cover every knowledge points of IBM Certified Associate C2010-652 IBM SmartCloud Control Desk V7.5 Fundamentals certifications. You can try the Q and As for an undeniable success in C2010-652 exam.
We CertBus has our own expert team. They selected and published the latest C2010-652 preparation materials from IBM Official Exam-Center: http://www.certgod.com/C2010-652.html
QUESTION NO:5
Which statement best describes the Service Request Management functionality in IBM
SmartCloud Control Desk V7.5?
A. A tool that provides end-to-end IT and Enterprise asset lifecycle management on a single
integrated platform.
B. A tool that enables users to request, deploy, monitor and manage cloud computing services. It
also provides traceable approvals and processes.
C. A tool that helps customers manage, audit, and coordinate change and configuration
management processes using user interlaces and workflows that facilitate cross-silo cooperation.
D. A tool that provides a comprehensive and modular approach to integrated service desk and
service catalog management enabling IT personnel to improve the efficiency of service delivery
and to drive down operating costs.
Answer: D
Explanation:
QUESTION NO:12
Which ticket type must be used to investigate the underlying cause of a set of issues?
5
A. Incident
B. Solution
C. Problem
D. Process Request
Answer: C
Explanation:
QUESTION NO:16
An end user logs a service request about an application being down. A service desk agent reviews
the request and determines it is an incident and that this issue has occurred before. What might be
the logical flow of records to resolve this issue long term?
A. Problem, Activities and Tasks, Change
B. Problem, Change, Release, and Work Order
C. Problem, Work Order, Change, and Job Plan Tasks
D. Problem, Process Request, Change, and Work Order
Answer: A
Explanation:
QUESTION NO:25
Why would an IBM SmartCloud Control Desk V7.5 user have two Start Centers?
A. The user belongs to two person groups.
B. The user belongs to two security groups.
C. Two Start Centers are assigned to the person group that the user belongs to.
D. Two Start Centers are assigned to the security group that the user belongs to.
Answer: B
Explanation:
QUESTION NO:7
An end user is presented with fields to gather specific or additional data when creating a service
request from the Self Service Center. Where are these fields presented to the service desk agent
when working the ticket?
A. Activities tab
B. Specification tab
C. Solutions Details tab
D. Service Request tab in the Details section
Answer: B
Explanation:
QUESTION NO:15
Where can a user find the application to manage authorized assets?
A. Assets module, Assets application
6
B. Assets module, Authorized Assets application
C. IT Infrastructure module, Reconciliation application
D. IT Infrastructure module, Authorized Assets application
Answer: A
Explanation:
QUESTION NO:18
Which three main capabilities are combined into IBM SmartCloud Control Desk V7.5?
A. Asset Management, Network Management, Event Management
7
B. Change Management, Contract Management, Performance Management
C. Asset Management, Change Management, Service Request Management
D. Service Request Management, Discovery Management, Problem Management
Answer: C
Explanation:
QUESTION NO:23
What are two appropriate Key Performance Indicators for the Service Catalog Management
Process? (Choose two.)
A. Number of accesses per month
B. Number of calls to the service desk
C. Percent of users who use the service catalog
D. Percent of users who are aware of the service catalog
E. Number of services published including Service Level Agreements/Targets
Answer: A,C
Explanation:
9
QUESTION NO:8
Which statement is true regarding Work Type settings?
A. Start and Complete Status are mandatory fields to create a work type.
B. Work types can be defined Work Order, Change, Release, and Process Request record types.
C. In order for Work Type settings to be available a restart of the MXServer application server is
required.
D. To access Work Type settings go to Administration> Organizations, find the desired
Organization then Select Action> Labor Options > Work Type.
Answer: C
Explanation:
QUESTION NO:20
What are two capabilities of the Quick Configuration application in IBM SmartCloud Control Desk
V7.5? (Choose two.)
A. Data loading
B. Restart server
C. Configure an Organization and Site
D. Service Desk content configuration
E. Service Catalog content configuration
Answer: A,C
Explanation:
CertBus exam braindumps are pass guaranteed. We guarantee your pass for the C2010-652 exam successfully with our IBM materials. CertBus IBM SmartCloud Control Desk V7.5 Fundamentals exam PDF and VCE are the latest and most accurate. We have the best IBM in our team to make sure CertBus IBM SmartCloud Control Desk V7.5 Fundamentals exam questions and answers are the most valid. CertBus exam IBM SmartCloud Control Desk V7.5 Fundamentals exam dumps will help you to be the IBM specialist, clear your C2010-652 exam and get the final success.
C2010-652 Latest questions and answers on Google Drive(100% Free Download): https://drive.google.com/file/d/0B_3QX8HGRR1mNkVOempYNVFjUU0/view?usp=sharing
C2010-652 IBM exam dumps (100% Pass Guaranteed) from CertBus: http://www.certgod.com/C2010-652.html [100% Exam Pass Guaranteed]
Why select/choose CertBus?
Millions of interested professionals can touch the destination of success in exams by certgod.com. products which would be available, affordable, updated and of really best quality to overcome the difficulties of any course outlines. Questions and Answers material is updated in highly outclass manner on regular basis and material is released periodically and is available in testing centers with whom we are maintaining our relationship to get latest material.