[Newest Version] Free CertBus ISEB ITILF2011 PDF and Exam Questions Download 100% Pass Exam

Do not worry about your ISEB Certification ITILF2011 exam preparation? Hand over your problems to CertBus in change of the ISEB Certification ITILF2011 The ITIL Foundation – 2011 certifications! CertBus provides the latest ISEB ISEB Certification ITILF2011 exam preparation materials with PDF and VCEs. We CertBus guarantees you passing ISEB Certification ITILF2011 exam for sure.

We CertBus has our own expert team. They selected and published the latest ITILF2011 preparation materials from ISEB Official Exam-Center: http://www.certgod.com/ITILF2011.html

QUESTION NO: 2

What type of baseline captures the structure, contents and details of the infrastructure and

represents a set of items that are related to each other?

A. Configuration baseline

B. Project baseline

C. Change baseline

D. Asset baseline

Answer: A

QUESTION NO: 5

Which of the following is NOT an objective of service transition?

A. To ensure that a service can be operated, managed and supported

B. To provide training and certification in project management

C. To provide quality knowledge and information about services and service assets

D. To plan and manage the capacity and resource requirements to manage a release

Answer: B

QUESTION NO: 3

Which one of the following contains information that is passed to service transition to

enable the implementation of a new service?

A. A service option

B. A service transition package (STP)

C. A service design package (SDP)

D. A service charter

Answer: C

QUESTION NO: 10

4

Which of the following is the best definition of service management?

A. The ability to keep services highly available to meet the business needs

B. A set of specialized organizational capabilities for providing value to customers in the

form of services

C. A complete set of all the documentation required to deliver world class services to

customers

D. An internationally recognized methodology to provide valuable services to customers

Answer: B

QUESTION NO: 7

3

Which of the following statement about the service owner is INCORRECT?

A. Carries out the day-to-day monitoring and operation of the service they own

B. Contributes to continual improvement affecting the service they own

C. Is a stakeholder in all of the IT processes which support the service they own

D. Is accountable for a specific service within an organization

Answer: A

QUESTION NO: 8

Which one of the following is the CORRECT set of steps for the continual service

improvement approach?

A. Devise a strategy; Design the solution; Transition into production; Operate the solution;

Continually improve

B. Where do we want to be?; How do we get there?; How do we check we arrived?; How

do we keep the momentum going?

C. Identify the required business outcomes; Plan how to achieve the outcomes; Implement

the plan; Check the plan has been properly implemented; Improve the solution

D. What is the vision?; Where are we now?; Where do we want to be?; How do we get

there?; Did we get there?; How do we keep the momentum going?

Answer: D

QUESTION NO: 9

Which process is responsible for discussing reports with customers showing whether

services have met their targets?

A. Continual service improvement

B. Change management

C. Service level management

D. Availability management

Answer: C

QUESTION NO: 4

2

Which one of the following is NOT a valid purpose or objective of problem management?

A. To prevent problems and resultant incidents

B. To manage problems throughout their lifecycle

C. To restore service to a user

D. To eliminate recurring incidents

Answer: C

QUESTION NO: 1

From the perspective of the service provider, what is the person or group who defines or

and agrees their service targets known as?

A. User

B. Customer

C. Supplier

D. Administrator

Answer: B

QUESTION NO: 6

Which of the following identify the purpose of business relationship management?

1. To establish and maintain a business relationship between service provider and

customer

2. To identify customer needs and ensure that the service provider is able to meet

A. Both of the above

B. 1 only

C. 2 only

D. Neither of the above

Answer: A

CertBus exam braindumps are pass guaranteed. We guarantee your pass for the ITILF2011 exam successfully with our ISEB materials. CertBus The ITIL Foundation – 2011 exam PDF and VCE are the latest and most accurate. We have the best ISEB in our team to make sure CertBus The ITIL Foundation – 2011 exam questions and answers are the most valid. CertBus exam The ITIL Foundation – 2011 exam dumps will help you to be the ISEB specialist, clear your ITILF2011 exam and get the final success.

ITILF2011 Latest questions and answers on Google Drive(100% Free Download): https://drive.google.com/file/d/0B_3QX8HGRR1mMVhHZjNWdXNnaWc/view?usp=sharing

ITILF2011 ISEB exam dumps (100% Pass Guaranteed) from CertBus: http://www.certgod.com/ITILF2011.html [100% Exam Pass Guaranteed]

Why select/choose CertBus?

Millions of interested professionals can touch the destination of success in exams by certgod.com. products which would be available, affordable, updated and of really best quality to overcome the difficulties of any course outlines. Questions and Answers material is updated in highly outclass manner on regular basis and material is released periodically and is available in testing centers with whom we are maintaining our relationship to get latest material.

Brand	Certbus	Testking	Pass4sure	Actualtests	Others
Price	$45.99	$124.99	$125.99	$189	$69.99-99.99
Up-to-Date Dumps
Free 365 Days Update
Real Questions
Printable PDF
Test Engine
One Time Purchase
Instant Download
Unlimited Install
100% Pass Guarantee
100% Money Back
Secure Payment
Privacy Protection